![]() ![]() This problem is widespread, affecting most if not all phone carriers and most end users are experiencing problems as well. So you may be calling a phone number that uses Bandwidth and it could affect your call, even though everything on the Phoneware side is performing at 100%. Many other VoIP carriers do not have the variety of upstream carriers for routing calls that Phoneware does. However, you may still experience calling problems because the general communications network across the greater USA is affected. ![]() ![]() If your business is in the Phoenix area, and you have received updates via text message from Phoneware, this means that some of your phone numbers are with Bandwidth and you should be aware of the impact.įor Phoneware customers in the Phoenix area whose phone numbers are not on Bandwidth, there should be no direct impact, since inbound calls do not route across Bandwidth, and outbound calling from Phoneware now uses alternative carriers. This will include nearly all Phoneware customers outside of the Phoenix metro area, and some customers in the Phoenix area as well. Our goal is for this port to occur tomorrow and we are awaiting confirmation.Ĭustomers whose phone numbers are served by Bandwidth are the most affected. We placed a request to port all customer main phone numbers that are served by Bandwidth over to another backbone carrier, Inteliquent. We continue to test throughout the day and as of noon today Wed 9/29, testing shows a significantly lower call connect failure rate, which is an improvement but still reflects impairment and a partial outage in the Bandwidth network. This morning around 6AM MST, Phoneware testing showed that the problem was still occurring, causing a high percentage of calls to Bandwidth phone numbers to fail to connect. Update email sent out from Phoneware on Wed, 9/29: Thank you for your patience and understanding. We will continue to monitor and test and report status of this issue. If they have an attack again tomorrow and it is minimized then that will speak volumes of their positive news today.” Encouraging words for sure, but actions will speak louder than words, so only time will tell. Based on this most recent implementation, Bandwidth believes that service has been stabilized across their platform. They stated there were also other non-DDoS attack-related issues that affected call service quality, that were corrected in parallel. We immediately performed tests and our test calls were 100% successful.įrom Saddleback: “Information from the 2PM MST (5PM EDT) Bandwidth update stated that at about 12PM MST (3PM EDT), Bandwidth had implemented mitigation that they could not disclose, which made a significant impact in stabilizing the call issues that we have been experiencing. We have received a positive update from Saddleback Communications regarding the Bandwidth outage. The cause of the outage has been reported to be a cyberattack.īelow are the communications that have been sent out by Phoneware to customers, sorted in order of newest to oldest: Update email sent out from Phoneware on Wed. , a national backbone carrier serving most if not all phone carriers in the USA has been experiencing a service outage since Saturday, 9/25/21. ![]()
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